Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Custom made frames

Designing a frame takes time. Generally speaking, it takes 6 to 8 weeks. The frame is then directly delivered to you by our carrier or to your chosen bikeshop.

Merchandise return

Any merchandise return must be done your client area, my orders section. A return number will be send to you.

The request must be done withing 7 days after the reception and in its original state.

Re shipping fees are to the buyer expense and will not be repaid.

The packing must be adapted to the shipping.

For further information, please read our  Sales conditions.